Effective Date: October 17, 2025
Company Name: Locksmith Charleston SC
Website: https://www.locksmith-charlestonsc.com
Email: support@locksmith-charlestonsc.com
Address: 45 Queen Street, Charleston, SC 29401
1. Information We Collect
A. Information You Voluntarily Provide
- Name, phone number, email address, service address, and details about locks, keys, or security issues when requesting a quote or scheduling service.
- Payment or billing information when making payment.
- Any correspondences or notes you provide in communications.
B. Information Collected Automatically
- IP address, browser type, operating system, device identifiers.
- Usage data (pages visited, time spent, navigation paths).
- Cookies, web beacons, and analytics tracking.
2. Use of Information
We use collected information to:
- Provide and fulfill locksmith services.
- Process payments and issue invoices or confirmations.
- Communicate with you about your appointment, status updates, or support.
- Improve our website and service offerings.
- Detect and prevent fraud, abuse, or unauthorized activity.
- Comply with legal or regulatory requirements.
We do not sell or rent your personal data to third parties.
3. Sharing & Disclosure
We may share personal data with:
- Third-party service providers (payment processors, scheduling software, email providers) under confidentiality obligations.
- Law enforcement or government agencies as required by law or court order.
- Entities in connection with a business transaction (e.g. sale or merger), with notice to you where required.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to monitor usage, improve performance, and personalize the user experience. You can disable or block cookies via your browser settings, but this may reduce functionality.
5. Data Security
We implement appropriate technical and administrative safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no online system is entirely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information as long as necessary to fulfill the original purpose, to resolve disputes, enforce our agreements, or comply with legal obligations.
7. Your Rights & Choices
Depending on applicable law, you may have rights such as:
- Accessing the personal information we hold about you.
- Requesting corrections or updates.
- Asking for deletion of your data.
- Restricting or objecting to certain processing.
- Withdrawing consent where applicable.
To exercise any of these rights, please contact us at support@locksmith-charlestonsc.com.
8. Children’s Privacy
Our services are not intended for children under age 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us to have it deleted.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those websites or services.
10. Policy Changes
We may update this Privacy Policy from time to time. When changes are made, we will post the revised version with a new effective date. Your continued use of the site after updates constitutes acceptance of those changes.
11. Contact
If you have questions, requests, or concerns about this Privacy Policy or how your information is handled, contact us at:
Address: 45 Queen Street, Charleston, SC 29401
Email: support@locksmith-charlestonsc.com